Shipping policy

WITHIN AUSTRALIA
We use SENDLE to ship items unless the postcode is rural in which we use Australia Post. The items are sent from Adelaide and delivery times will vary depending on the postcode the items are being sent to. Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.

INTERNATIONAL
We use SENDLE to ship items internationally. The items are sent from Adelaide and delivery times will vary depending on the country the items are being sent to. The standard delivery time is 6-8 weeks. 

Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.  K E Osborn Online Store is not responsible for any additional international customs fees. We do our best to ensure the items are marked correctly to avoid additional fees.

DELAYS & MISSING DELIVERIES
We understand that sometimes things don't work out right and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please email us via our contact page and we can advise on next steps.

Please note K E Osborn Online Store is not responsible for any missing deliveries or packages and a claim must be filed with the postage company directly.