Thank you for shopping with the K E Osborn Store!
We truly appreciate your support and are thrilled to have you as part of our reader community. Our goal is to make sure you have an amazing experience with every product—because you deserve nothing less.
FAQ
Do you ship Internationally?
Yes! We are excited to offer Worldwide shipping for all products at K E OSBORN Store.
How are my paperback books shipped?
Signed Paperback Books are sent from Adelaide, Australia via SENDLE and delivery times will vary depending on the location the items are being sent to. You can read our full Shipping Policy here.
How do I get my eBooks?
When purchased, our trusted digital distribution partner, BookFunnel, will email you a web link providing immediate online access to your eBook products.
The online page at BookFunnel also offers instructions on how to download your product or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo, or other device.
If you have any issues accessing your purchase or do not receive a download email, visit https://bookfunnel.com/help/.
I placed an order! Now what?
You will receive an email confirming your purchase, and we will get to work on packing up your items! Once an order has shipped from us, you will receive an email notification with a tracking number.
My item is delayed! What do I do?
We understand that sometimes things don't work out right, and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us here.
Can I return my purchase?
Unfortunately, we do not accept change of mind returns. We apologize for any inconvenience this may cause, but we stand behind the quality of our products and believe that you will love them just as much as we do! You can view our full Refund Policy here.
What if my product is damaged?
If a book is defective, damaged or if you receive the wrong title or format, we will evaluate the issue and make it right. Returns are eligible for defective or damaged items if you contact us within 7 days of receiving item. For any refund queries, please contact us here.
